Refund policy

We offer a 30-Day hassle free return/exchange policy and stand behind every item we sell. With a goal of 100% satisfied customers, you may return any new item in its original, unworn condition, accompanied with all the original documentation that came with your order within 30 days of receipt for a full refund or exchange. In order for the item to meet our returns policy, the return item must be shipped by the customer within 30 days of receipt of the original item for a full refund or exchange. Simply email us your order information specifying if you want a return or exchange and we will send you a prepaid return label, via FEDEX insured 2 day shipping, and we’ll handle the rest. Once we receive your returned items, we will inspect the package for verification and either ship your new item or issue your refund to your original payment method.

Simply contact us and we will provide a return label by email within 2 business days. Print and adhere the label on the outside of a shipping box, either UPS or FedEx as listed on the label. Please do not ship in an envelope or padded pack, your package will not be insured against damage or loss in transit if not sent in a box. Also please make sure the package is padded with packing material for a safe transit. Then drop off the package at your nearest appropriate shipping center and keep the proof of drop-off receipt until we receive the package. Once received it may take up to 48 hours to process and we will credit the original form of payment, depending on the institution it may take 3-5 business days to process.

EXCHANGES

 An exchange order will be processed once we receive the returned item(s) in our offices. Meaning only once the returned items for an exchange are received in our office the new items will begin processing.

If there is a difference in the amount, we will need to contact you and charge any difference before we can process the exchange order.

Ready to exchange or start the return process? Email us today at info@simplydiamondstuds.com or chat with us if you need more assistance.